Hempire Trading Co has 2 shipping options: Xpresspost through Canada Post and local delivery within the Greater Vancouver area.
You will be provided with a tracking number after your order has been shipped if XPresspost is your chosen option.
You will be contacted directly by Hempire Trading Co. with a delivery time if you choose delivery.
Please note that shipping costs cannot be paid with Ha$h Coins (our delivery driver has gotta eat too).
For those ordering from British Columbia, Alberta, Saskatchewan, or Manitoba, the shipping cost is a flat rate of $15. For those ordering from any other provinces or territories, the shipping cost is a flat rate of $20. You may also choose the “Signature on Delivery” option. This option has a less likely chance of being stolen or lost if it is selected.
The local delivery option is available for those within the Greater Vancouver Area. The cost varies from $15 to $30 depending on your location. Your order will get to you much sooner if the delivery option is chosen. Typical delivery times are 1-3 hours once the order payment has been received. You will receive an email or text message from Hempire Trading Co regarding a delivery time after your order has been paid for.
If you choose the Signature on Delivery option, we will ship your order through Canada Post XPressPost but it will not be left in your mail box if you are not there to receive your mail. Your signature will be needed to receive your order. If you are unable to receive your order when it is delivered, you will need to pick it up from the Post Office. This may delay your order as you typically cannot retrieve your package until the next day. You must also have valid government ID to retrieve your package. To learn more about picking up your items from Canada Post click here.
This option is typically a more reliable way to receive your order without it getting lost or stolen.
It can take Hempire Trading Co. up to 24 hours to process your order. *It may take up to 5 business days to complete your custom tie-dye order.
Once shipped, it typically takes 2-4 business days for your package to arrive. We make no guarantees for delivery times. There may be delays in shipping during busy times of the year. If you choose the “Signature on Delivery” shipping option please note there may be delays if you are not home to sign for your package. Typically, your package will not be ready at the post office until the next day if you fail to sign for it when it arrives.
If you opted in for local delivery, you will be emailed or texted after your payment has been received to determine a delivery time. Most deliveries are typically completed within 1-3 hours.
Always check your spam folder first before contacting Hempire Trading Co. regarding missing emails. To avoid emails getting sent into spam, you can also add Hempire Trading Co.’s address to your email contact list.
Some emails may take up to an hour to go through the system. Please be patient.
If you have checked all your folders and still have not yet received an email, contact email@example.com regarding the issue.